Guides and Documentation

The guides below cover the whole path, from your first test message to API integration and the daily operation of a team. Each starts from a real situation rather than a list of buttons: how to pick the right channel for each type of message, and how to read the delivery reports that come back from the carrier.

If you are just starting, begin with the multi-channel guide to see which channel fits each type of message. If you are integrating the platform into an existing application, go straight to the API integration guide, which also explains the important difference between dispatch state and confirmed delivery state. For teams answering customers daily, the inbox guide covers conversation assignment and collaboration practices.