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Multi-Channel Communication

Send and receive messages across SMS, Email, WhatsApp, and Voice from one unified platform.

Supported Channels

Weconn supports multiple communication channels:

  • SMS: Text messaging with hybrid routing (Gateway + Platform)
  • Email: Transactional and marketing emails
  • WhatsApp: Two-way messaging via WhatsApp Business API
  • Voice: Call notifications and IVR

Unified Inbox

All channels flow into one Inbox:

  • One conversation thread per customer (cross-channel)
  • Team can see full communication history
  • Reply in the same channel customer used
  • Switch channels if needed (e.g., SMS → Email)

Setting Up Channels

Enable channels for your workspace:

  1. Go to Settings → Channels
  2. Activate desired channels (SMS, Email, WhatsApp, Voice)
  3. Configure provider credentials
  4. Test sending to verify setup

Pro Tip: Use Routing Rules

Configure custom routing rules to automatically select the best channel for each message. For example: route urgent support to SMS, marketing to Email.